Tell us about your floors. We'll tell you what it takes.

Yes, and no. The conversation, the in-home visit, the measurements and the written estimate cost you nothing and commit you to nothing. Clients have taken months to decide and some have gone elsewhere. We'd rather that than a deposit taken from someone who wasn't sure.

At minimum: which rooms, roughly how many square feet, and what's on the floor now. Photos help enormously — of the rooms, the current floor, and the furniture that's staying, because that shapes which samples we bring. If you already know the species, colour or texture you want, say so; if you have no idea, that's fine too.

For anything beyond a small repair, yes — and it's the only way to give you a number that won't move. Field measurements are more accurate than anything from a floor plan, and a visual inspection finds the things that actually change the price: slab preparation, transitions, baseboard condition, and whatever's hiding under the carpet.

Within one business day, usually much faster. If you call during showroom hours you'll normally speak to a person rather than a machine. Clients have written about getting a same-evening quote and a start date the following Monday, which isn't a promise but does happen.

We'll give you an honest range and tell you what would move it up or down. What we won't do is quote a firm number without seeing the subfloor, because that number would be wrong and one of us would end up unhappy about it.